Responsible Gaming

Tenricon and safer sports betting in France

Tenricon is an information website about licensed sports betting in France. We want betting to stay a small part of your free time, not something that takes over your life. This page explains in clear, simple words how to keep better control, which tools exist in France to protect players, and where to find help if gambling starts to feel too strong.

On this page you can read about:

• what we mean by “responsible betting”
• warning signs that your gambling may be creating problems
• control tools on legal French betting sites
• the national self-exclusion system run by ANJ
• services in France that offer support and advice

What responsible betting means on Tenricon

For Tenricon, responsible betting means that you:

• only place bets when your mind feels clear and you can think calmly
• decide before you start how much time and money you are ready to use
• see gambling as a form of paid entertainment, not as income and not as a solution for money or personal issues

Betting should fit into your daily life without damaging your family and social relationships, your results at work or in school, your ability to pay rent, bills, food, and other essentials, or your sleep, mood, and general health. If gambling begins to push into these areas, it is a sign that something may be going wrong.

Signs that betting may be becoming a problem

Some behaviours can show that betting is getting out of control. For example:

• using money that was planned for rent, loans, bills, food, transport, or other essential costs
• continuing to bet mainly to “recover” past losses rather than for fun
• hiding how much you play or how much you spend from your partner, family, or close friends
• missing work, classes, or important meetings because you are gambling or following matches and odds
• borrowing money, using credit, or selling personal items just to keep playing
• feeling strong guilt, shame, stress, or sadness after gambling sessions

If several of these points sound familiar, it may be a good moment to slow down, speak with someone you trust, or contact a professional support service.

Control tools on French-licensed betting sites

1. Deposit limits

You can set a maximum amount you allow yourself to deposit on your betting account per day, per week, or per month. When the limit is reached, you cannot add more money until the chosen period starts again. This helps you stick to a clear budget.

2. Time management and session alerts

Many legal betting platforms in France allow you to activate on-screen messages that show how long you have been connected or put a limit on the maximum length of each session. These options help you take breaks and avoid very long sessions where you lose track of time.

3. Blocking access to a single operator

If one particular bookmaker is creating problems for you, you can ask that operator to temporarily block your access. During the blocking period you cannot log in to your existing account and you cannot open a new account with the same brand. This can be a useful step if you want distance from one specific site without using the national self-exclusion immediately.

National self-exclusion in France (ANJ)

France also has a nationwide self-exclusion system for adults who feel that gambling is no longer under control.

• any adult who feels at risk can ask to be banned from gambling
• the request is made through the National Gambling Authority (ANJ)
• once accepted, the ban applies to land-based casinos, gaming clubs, and licensed online betting and gaming sites available in France

The minimum duration is three years. It is not possible to choose a shorter period, and after three years, the ban does not stop automatically. You stay excluded until you contact the authorities and ask to end it. To start the process or read official information, you can visit the ANJ website: https://anj.fr.

Help and counselling in France

Players Info Service (Joueurs Info Service)

Phone: 09 74 75 13 13 • Opening hours: every day from 8:00 a.m. to 2:00 a.m.

More details:

• calls are anonymous
• the number is not premium-rate – it is billed like a normal local call and is usually included in internet-box and mobile plans

Players Info Service is operated by the National Public Health Agency in France. Their team can listen to your situation without judging you, explain risks linked to gambling and possible consequences, and direct you to local services or treatment centres if you want further help.

Evalujeu

Evalujeu is an online self-assessment tool created to help you look at your gambling habits. It lets you answer questions about how and why you gamble and see if your risk level appears low, moderate, or high. It is not a medical diagnosis, but it can be a good first step if you are unsure about your current situation.

Protecting minors (under 18)

In France, all forms of gambling are strictly forbidden for people under 18. Licensed operators must put serious measures in place to protect minors, including identity and age verification when you open an account, extra checks when activity on an account looks unusual or suspicious, and closing or blocking accounts that do not respect age rules.

Adults also have responsibilities. It is very important to never create a betting account in your name for someone under 18 or place bets for a minor.

Everyday tips for safer betting

• only bet with money left over after paying rent, bills, food, and other key expenses
• avoid gambling when you are very tired, stressed, angry, sad, or under the influence of alcohol or drugs
• accept that losses are part of gambling and avoid “chasing” them with new bets
• decide in advance how much time and money you will spend and respect those limits
• take regular breaks and step away from screens and betting apps
• keep other hobbies and social activities that have nothing to do with gambling
• talk honestly about your gambling with someone you trust

Useful contacts and resources

Getting support early can make things easier. Here are some useful sources of information and help:

• Players Info Service: 09 74 75 13 13
• ANJ – National Gambling Authority: legal information, player protection tools, and self-exclusion options in France
• Find A Helpline – France: list of emotional support and crisis hotlines
• Gambling Therapy: international online support for people affected by problem gambling
• Gamblers Anonymous: peer support groups and online meetings for people who want to stop or reduce gambling